Refund & Cancellation Policy

Digital product policy

EditVault.shop sells downloadable digital products. Because access can be provided immediately after payment verification, an order generally cannot be cancelled after the product has been successfully delivered.

When we will review a refund request

We will review refund requests where there is a duplicate payment, a purchased file was not delivered, the wrong file was delivered, or the file is materially defective and we are unable to provide a working replacement or reasonable technical resolution.

Cases that normally do not qualify

• Change of mind after successful digital delivery.
• Purchasing a product without checking clearly stated software or compatibility requirements.
• Requests based only on personal preference after the product has been accessed.
• Attempts to obtain a refund while retaining, redistributing or reselling the source files.

How to request help

Email editvault2027@gmail.com with the product name, payment/order reference and a description of the issue. We may ask for reasonable information needed to verify the purchase and troubleshoot delivery.

Approved refunds

If a refund is approved, it will be initiated to the original payment method through the payment processor where technically available. Processing time after initiation depends on the payment provider and the customer's bank.

Nothing in this policy limits consumer rights or remedies that apply under law.